Ts-Shop
All articles
Guide5 min readPublished on 18 February 2026

Selling on WhatsApp: turning conversations into orders

Your customers already talk to you on WhatsApp. The only thing missing is a "Pay" button.

The channel where your customers already are

WhatsApp is direct conversation, with no algorithm between you and the customer. When someone messages you, they're warm: they want to buy, reserve, or ask one last question before paying. It's the most underused sales channel for small businesses.

The only obstacle: turning that "I want it" into "it's paid" without breaking the flow of the chat.

A payment link inside the conversation

The mechanic is simple: when the customer asks, you send a payment link for the right product, straight into the thread. They click, pay securely, you get the confirmation. No redirect into a funnel, no account for the customer to create.

You can prepare one keyword per product to generate those links instantly, even on a busy day.

Share a catalog, not a screenshot

Instead of sending ten blurry photos, share a link to your mini storefront. The customer browses your products with up-to-date prices and a Buy button under each. You save time, and so do they.

  • A single link to your whole store.
  • Direct links to a specific product.
  • A QR code to put on your materials to start a pre-filled conversation.

Keep the relationship (and the money)

Selling on WhatsApp means keeping a direct relationship with your customers — not renting it from a platform. And since payment runs through your own provider, the money arrives directly with you, with no commission taken on the sale.

Frequently asked questions

How do I send a payment link on WhatsApp?
You generate a payment link tied to a product (a keyword can automate this) and paste it into the chat. The customer pays by clicking, without leaving WhatsApp for long.
Does the customer need an account to pay?
No. The payment link opens a secure checkout page; the customer pays without creating an account on your store.
Is there a commission on WhatsApp sales?
0% on the platform side. Payment runs through your provider (Stripe, Mollie, PayPlug…) and the money comes straight to you. You only pay a flat subscription.

Launch your store in 5 minutes

0% commission. Embedded anywhere. One photo is all it takes to start.